Frequently Asked Questions

How fast do you ship and what service do you use?

We know you are excited to receive your bícíbits order, so we do our best to roll it out the studio door at top speed. All orders placed through bícíbits.com are packed and shipped within 1-3 business days. Monday through Friday-excluding holidays.

Shipping method is USPS with tracking. Allow 2-7 days for delivery from date shipped. At this time bícíbits is shipping to Contiguous US Addresses only. If you need it to go OCONUS then please reach out prior to placing your order.

What is your return policy?

Your ride smile is of the upmost importance, so please initiate a return 30 days from purchase. We are happy to accept returns or return for exchanges as long as products are in new condition.
That means:

• Tags are still attached
• Not worn
• Not washed
• No stains- Please be sure you that are clean – not sweaty, dirty, happy, prior to trying on a garment or accessory and no makeup or deodorant stained items will be accepted under our return policy as they are no longer sellable. This includes animal hair and fur. We do love our furry friends. Just not on the product.

No returns or exchanges on custom product unless there is a manufacture defect.
No returns or exchanges on Clearance items. Clearance means we are clearing out to make room for new bike stuff.
Please reach out prior to placing your order if you have any questions. We are always stoked to help ensure you are thrilled with all things bícíbits.

We do not at this time include return postage labels, but will give your exchange item a free ride back once original has arrived and been processed, as long as it is the same or like product.

Returns are refunded as quickly as possible. Please allow the standard 14-20 days for it to appear on your credit card statement.

Warranty Policy on apparel and accessories

bícíbits products are designed for lastingness, with a joyful long life as long as care instructions are followed.
Please ensure you follow the care instructions on each garment label, or product, and any instructions on the website for accessories, jewelry or bike art.

Damaged items due to wear and tear such as abrasions, rips, tears, stains, chain grease, furry friends, UV degradation, misuse or neglect is not covered under our warranty policy. We stand by our product so if there is manufacturer defect please contact bícíbits so we can help.

Where do you make all the bike love?

Magnificent question! bícíbits has a studio in Dallas, TX and a remote studio up on the Rocky Mountains in Chaffee County, CO.
We do our earnest to always print, manufacture custom steel, sew and source locally, regionally and support small businesses. When product comes from larger operations as with the apparel and accessories, all attempts are made to ensure fair trade labor practices are, and to minimize the impact on the environment. All sun catchers, jewelry, bike art, are built by the founder and a small, but amazing crew pitch in during the busy times.

Product Info

How do I determine what size to buy?

At this time we are working on new size charts for all the apparel and accessories. T-Shirts, Long Sleeve Jerseys, and Hoodies all state in the description the basic fit. If you have any questions about sizing please feel free to contact us and we will help recommend the appropriate size for you.

Where Can I send Feedback?

We always appreciate getting your feedback! You can send your feedback directly to us by email and we will pass it on to our designer, staff, and suppliers. You can also always leave a product review on our website. We love to spread the bike vibes!
We’re the ones responding to every email, building almost every piece, designing all of it, testing it out, packing and shipping every package and posting and responding to social media, so please be kind-hearted and a bit patient, especially with the founder. You know she had her brain bonked quite hard. We love what we do and we will always do the very best we can to give you a stellar experience.

How To:

Get some woots and huge bike love from your team, organization, group ride, sponsors or just your gang of ride buddies.

Need a bunch o’bits? At bícíbits we got you covered. Whether it’s wrap bracelets, themed sun catchers, totes, basketful of greeting cards, or a whole lotta hoodies. We can do that. Bulk orders are always welcome. Just give us a heads up with plenty of time if it’s a custom build. Please contact with all the details and we’ll help you get to that podium spot of radness.

Wholesale

Yep, we do that too! Please reach out to Silvana, our ride smile leader and she will work with you on merchandise that fits like the yellow jersey. Shhhh! She’s a roadie at heart. But we don’t hold it against her.

How do I become a bícíbits’ Ambassador?

Because we are what we do, and our actions must always speak louder than our words. We take ambassadorship seriously. If you feel you have the stellar passion and wish to advocate for bícíbits and how we roll you will need to meet a few qualifications:

• Be a kind human
• Be aligned with our core values
• Have a strong social media presence 1000+ followers is our minimum to start. Be resourceful to proactively build that following.
• Be willing to authentically, professionally, and enthusiastically elevate and promote the brand in person as well as on social media
• Have an outgoing personality. A key trait for any ambassador. Always leave a pleasant enduring impression.
• Do you thrive in social situations? Able to connect effortlessly with people from all walks of life? Everyone is a potential customer or lead. Amazing how many people know people who ride even if they don’t.
• Post great content and engage often with your connections, our target audience, and of course bícíbits.Share, share, share! In Social media, messenger, emails, personal blogs, groups, outings, shops and events.
• Get your audience involved. Be creative.
• Have a sense of humor? Keep it clean. Have fun!
  Genuinely and repeatedly share how you use our product in real life. Tell and show the target audience the benefits and joy of using our products.
• Do your bícíbits homework and do not over promise us or the audience.The boss is keeping tabs. Instead over-deliver with charm, cheer, and confidence.
• Be trustworthy. Listen. Accept feedback. Positive attitudes are all the rage.
  Although bícíbits is small, 2024 marks over a decade of rolling out ride smiles. We have had our growth sprints and traversed rough terrains. We persevere with fierce determination and happy hearts, because we are what we do. Creative, genuine, authentic, unique in the bike industry, and very hard working. And yes, we love to play at bikes a lot too!
• All bodies and all bikes welcome!

Do you believe you can nurture and proactively grow the bícíbits brand? Contact us with some exciting proof.

Privacy Policy

Welcome to The Tribe Of Ride Smiles. We are stoked to have you here.
Below is all the boring legal jargon you need to know about this website. Get ready for a slow roll of technical terrain.

Collecting Personal Information:

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information that can uniquely identify an individual (including the information below) as “Personal Information”.
We at bÍcÍbits recognize the importance of protecting your privacy. This policy is designed to assist you in understanding how we collect, use, and safeguard the personal information you provide to us.
By visiting and using the Site, you are deemed to have agreed to the provisions of this Privacy Notice, unless you are in the EEA or Switzerland in which case you are acknowledging that you have been provided this Privacy Notice.

Examples of Personal Information collected:

version of web browser, IP address, time zone, cookie information, what products you view, search terms, and how you interact with the Site.
Purpose of collection: to load the website accurately for you, and to perform analytics on the website usage to optimize our site and your experience.
Source of collection: Collected automatically when you access our website using cookies, log files, web beacons, tags, or pixels.

Order information:

Examples of Personal Information collected:
Name, billing address, shipping address, payment information (including credit card numbers- which we do not store), email address, and phone number.
Purpose of collection: to provide products or services to you to fulfill our contract, to process your payment information, arrange for shipping, and provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud, and when in line with the preferences you have shared with us, keeping you up to date with information relating to bÍcÍbits products or services and offers.
Source of collection: collected from you.
Disclosure for a business purpose: shared with our payment processor.

Customer support information:

Examples of Personal Information collected:

• Name, email, and phone if needed.
• Purpose of collection: to provide customer support.
• Source of collection: collected from you.
• Disclosure for a business purpose: order resolution.

Protecting the Privacy of Minors:

Minors under the age of thirteen (13) are prohibited from using the Site. Minors under the age of sixteen (16) are not permitted to use or purchase products from the website without the permission and involvement of a parent or legal guardian. The website is not intended for individuals under the age of 16. We do not intentionally collect Personal Information from children. If you are the parent or guardian and believe your child has provided us with Personal Information, please contact us to request deletion.

Sharing Personal Information:

We not sell, rent or lease customer lists to third parties. bÍcÍbits will disclose your personal information, without notice, only if required to do so by law or in the good faith belief that such action is necessary whether or not a response is required by applicable law; To (a) conform to the edicts of the law or comply with legal process served on bÍcÍbits’s site; (b) protect and defend the rights or property of bÍcÍbits, it’s staff and, (c) act under exigent circumstances to protect the personal safety of our Users, or members of the general public.

Use Of Cookies:

bÍcÍbits website may use “cookies” to help personalize your online experience. A cookie is a small amount of information that is placed on your device by a web page server when you visit our site. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you.
bÍcÍbits’s website may use a number of different cookies, including functional, performance, advertising, and social media or content cookies. Cookies make your browsing experience better by allowing the website to remember your actions and preferences (at times such as login and region selection). This means you don’t have to re-enter this information each time you return to the site or browse from one page to another. Cookies also provide information on how people use the website, for instance whether it’s your first time visiting or if you are a frequent visitor.
You have the ability to accept or decline cookies. Most Web browsers automatically accept cookies, but you can modify your browser setting to decline certain or all cookies if you prefer. If you choose to decline cookies, please keep in mind it can negatively impact your user experience and parts of our website may no longer be fully accessible.

CCPA

If you are a resident of California, you have the right to access the Personal Information we hold about you (also known as the ‘Right to Know’), to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. If you would like to exercise these rights, please contact us.

Non-personally-identifiable information may be used in the future with third parties to provide more relevant services and advertisements to Users. Please note that bÍcÍbits’ advertisers that may now or hereafter present or sponsor advertisements on the Site (e.g. ads presented by Google) may set and access their cookies on your computer once you click on one of their advertisements. Any advertiser’s use of cookies is subject to such advertiser’s privacy policies and terms and conditions, and not the bÍcÍbits’ Privacy Notice or Terms.

Occasionally, bÍcÍbits with any sponsors, collaborators, advertisers that we may now or hereafter partner with, may sponsor a promotion, sweepstakes or contest on the website, social media or through subscription channels. To participate in such promotions, sweepstakes or contests, users may be asked to provide Personal Information including their name, email address, phone number or home address, or to answer personal questions for marketing purposes. Unless otherwise specified herein, bÍcÍbits will not independently transfer Personal Information to its partners. Your decision to participate in a sponsored promotion, sweepstakes or contest is entirely voluntary, and any information you provide by participating, including Personal Information, is entirely at your own risk and discretion.

bÍcÍbits’ website offers publicly accessible blogs and may participate and offer community forums as well as participate on social media channels. You should be aware that any information you provide in these areas may be read, collected, and used by others who access them. bÍcÍbits does not regularly monitor such information under the “Comments” section and is under no obligation to do so. Any Personal Information which you post in any “Comments” section may become a permanent part of the public domain and have unintended consequences. You are advised to use caution when posting anything other than product-related or appropriate comments under any “Comments” section.
To request removal of your personal data from our blog or community forum, contact us. In some cases, we may not be able to remove your personal data, in which case we will let you know if we are unable to do so and why.

Testimonials

We display personal testimonials/reviews of our customers on our website in addition to other endorsements. and at times share them on social media, and our email subscription.
We love hearing from you and are always stoked to share your feedback. If you wish to update or delete your testimonial/review, you can contact us.

Security

bÍcÍbits takes great measures to ensure that our Users’ Personal Information is secured. We use a variety of industry-standard technical, contractual, administrative and physical security measures and procedures to help protect your Personal Information from unauthorized access, use, alteration or disclosure. Unless otherwise provided for herein, we restrict access to Personal Information to those employees who need access to perform their essential job functions. Please note that despite our best efforts, no one can guarantee the security of User Personal Information. Unauthorized entry or use, hardware or software failure, and other factors may compromise the security of User Personal Information at any time.

Hyperlinks

The Site may now or hereafter contain Internet hyperlinks (“links”) to other websites not owned, operated or maintained in any way by bÍcÍbits. Users may not post hyperlinks to third party Internet websites on the Site’s various “Comments” sections without our express written permission. In the event of the presence of such hyperlinks now or in the future, please be advised that bÍcÍbits is not responsible for the privacy policies, terms and conditions, and/or information use practices or content on such other Internet websites. When linking to another Internet website, you should read that Internet website’s stated privacy policy. Our Privacy Notice only governs information collected on our Site.

Social Media

bÍcÍbits website may include social media features, such as Facebook, Instagram, LinkedIn, YouTube, and X/Twitter icons. These features may also collect your IP address, which page you are visiting on our Site, and may set a cookie to enable the feature to function properly. These features may also give you the option to post information about your activities on our Site to your profile page to share with others within your network. Your interactions with these features are governed by the privacy notice of the company providing them.

Opt-Out & Unsubscribe

We respect your privacy and give you an opportunity to opt-out of receiving announcements of certain information. You may opt-out of our email newsletters or update your mailing preferences at any time.

Changes To This Privacy Notice

bÍcÍbits will occasionally update this Statement of Privacy to reflect company and customer feedback. bÍcÍbits encourages you to periodically review this Statement to be informed of how bÍcÍbits is protecting and using your information. If you object to any such changes, you must immediately cease using the Site. A User is bound by any changes to this Privacy Notice when they use the website after those changes have been posted.

Copyright 2024 @ bÍcÍbits Privacy Policy